Ora ~ Body & Soul

Terms of Service & Salon Policies

Last Updated: 10th June 2026

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1. Acceptance of Terms

By accessing our website, booking an appointment, purchasing products, or receiving services from Ora ~ Body & Soul ("we", "us", "our"), you agree to these Terms of Service and Salon Policies.

If you do not agree to these Terms, please do not use our website, products, or services.

We may update these Terms from time to time. Changes will be posted on our website and take effect from the date they are published.

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2. Eligibility

You must be at least 18 years old to book and receive services independently.

Clients under 18 years of age must have the consent of a parent or legal guardian. We reserve the right to require a parent or guardian to be present during consultations or treatments where appropriate.

 

3. Appointments

Appointment Times

Appointments are reserved specifically for you.

Please arrive 5–10 minutes before your scheduled appointment.

For eyelash extension appointments, please arrive with clean, makeup-free lashes. Time spent cleaning lashes may reduce the time available for your treatment.

Late arrival may result in a shortened service. The full appointment fee may still apply.

Existing Lash Extensions

If you arrive with eyelash extensions applied by another salon, we may determine that removal and a full new application is required to ensure safety, quality, and lash health.

Any additional charges will be discussed with you before proceeding.

 

4. Cancellations, Rescheduling & No-Shows

We require at least 24 hours' notice to cancel or reschedule an appointment.

The following fees apply:

• More than 24 hours' notice: No charge.

• Less than 24 hours' notice: 50% cancellation fee.

• Same-day cancellations or no-shows: 100% of the scheduled service fee.

Cancellation and no-show fees must be paid before future bookings can be made.

One-Time Grace Policy

We understand that unexpected situations arise.

A one-time grace may be offered for a genuine emergency, illness, or unforeseen circumstance at our discretion. After this grace has been used, standard cancellation fees apply.

 

5. Illness, Health & Safety

To protect our clients and staff, please do not attend your appointment if you:

• Have a contagious illness;

• Have symptoms of infection;

• Have been advised to isolate or avoid contact with others.

If you are unwell, please contact us as soon as possible to discuss rescheduling options.

We reserve the right to refuse, postpone, or modify services where health or safety concerns exist.

 

6. Online Bookings & Payments

Online bookings may require full or partial payment at the time of booking.

You are responsible for maintaining the security of your booking account and login details.

If you make a booking on behalf of another person, you accept responsibility for ensuring they are aware of these Terms and any applicable fees.

We reserve the right to suspend or refuse access to our online booking system where misuse, abuse, or unpaid fees occur.

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions, and service offerings may change without notice.

 

7. Products

We make reasonable efforts to accurately display product descriptions, images, colours, and pricing. However, actual colours and appearances may vary depending on your device.

Product availability is subject to change without notice.

We reserve the right to limit quantities purchased and to refuse or cancel orders where reasonably necessary.

If an order is cancelled after payment has been received, a refund will be provided where required by law.

 

8. Returns, Exchanges & Consumer Rights

Change of Mind Returns

For products purchased directly from Ora ~ Body & Soul:

• In-store purchases must be returned within 7 days.

• Online purchases must be returned within 14 days.

To be eligible, products must:

• Be unused and unopened;

• Be in original condition and packaging;

• Include proof of purchase.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact us:

• Within 3 days of delivery for damaged items;

• As soon as possible for incorrect items.

Photographs may be requested to assist with assessment.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Where products fail to meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.

 

9. Services, Corrections & Consumer Rights

Our service fees cover the therapist's time, expertise, professional products, and resources used during your appointment.

If you are dissatisfied with a service, please contact us within 72 hours of your appointment.

Where an issue is determined to result from the service provided, we may offer a reasonable corrective appointment.

Corrective appointments are assessed on a case-by-case basis and may be subject to reasonable conditions.

Concerns arising from failure to follow aftercare instructions, external factors, or circumstances beyond our control may not qualify for complimentary corrections.

Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Where a service fails to meet applicable consumer guarantees, remedies will be provided as required by law.

 

10. Client Responsibilities

You agree to:

• Provide accurate and current information;

• Disclose relevant medical conditions, allergies, sensitivities, medications, or contraindications that may affect treatment;

• Follow all aftercare instructions provided;

• Notify us immediately if concerns arise following a treatment.

Failure to provide accurate information may affect treatment outcomes and may limit our ability to provide services safely.

 

11. Risks Associated with Beauty Services

Beauty treatments, including eyelash extensions and related services, involve inherent risks.

Possible reactions may include:

• Irritation;

• Sensitivity;

• Allergic reactions;

• Redness;

• Swelling;

• Discomfort;

• Premature loss of extensions or treatment results.

By proceeding with treatment, you acknowledge these risks and confirm that you have disclosed any known allergies, sensitivities, or medical conditions relevant to your treatment.

If you experience an adverse reaction, you should seek appropriate medical advice.

Nothing in this section limits any rights you may have under Australian Consumer Law.

 

12. Website Use

You must not use our website:

• For unlawful purposes;

• To infringe intellectual property rights;

• To upload malicious software or harmful code;

• To interfere with website security or functionality;

• To collect personal information from other users without consent.

We may suspend or terminate access where these Terms are breached.

 

13. Intellectual Property

All website content, branding, logos, photographs, text, graphics, designs, and materials remain the property of Ora ~ Body & Soul or our licensors.

You may not reproduce, copy, distribute, modify, or use any content without our prior written consent.

 

14. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for third-party content, products, services, or privacy practices.

Use of third-party websites is at your own risk and subject to their terms.

 

15. Privacy

We collect personal information necessary to provide our services, including:

• Name;

• Email address;

• Phone number;

• Appointment history;

• Relevant treatment information.

Payment information is processed securely by third-party payment providers and is not stored by Ora ~ Body & Soul.

We do not sell personal information.

Your information may be shared with trusted service providers only where necessary to operate our business or provide services to you.

Our collection, storage, and use of personal information are governed by our Privacy Policy.

 

16. Limitation of Liability

To the maximum extent permitted by law, Ora ~ Body & Soul is not liable for indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.

Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted by applicable legislation, including the Australian Consumer Law.

Nothing in these Terms excludes rights that cannot legally be excluded.

 

17. Indemnity

You agree to indemnify Ora ~ Body & Soul against losses, claims, liabilities, costs, and expenses arising from:

• Your breach of these Terms;

• Your unlawful conduct;

• Your infringement of any third-party rights.

This clause applies only to the extent permitted by law.

 

18. Termination

We may refuse service, suspend bookings, cancel appointments, or terminate access to our website where reasonably necessary, including where:

• These Terms are breached;

• Fees remain unpaid;

• Abuse, harassment, threatening behaviour, or unsafe conduct occurs.

Any accrued rights or obligations remain enforceable after termination.

 

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

 

20. Contact Us

Ora ~ Body & Soul

Email: crowe.hayley@yahoo.com.au

Phone: 0422011634

For questions regarding these Terms, appointments, privacy, returns, or services, please contact us using the details above.